I just clicked on the "Wamu changed to Chase" link after logging into my Wamu account and followed the direction. It said to setup a new Chase account, put in your UN/PW and name it, which I did Chase, and that same account has all my old info in it.
Strangely, however, the Wamu changed to Chase link is still there so I clicked More Info and it gave me a place to report this to their tech team. Also, I don't see that it has downloaded any new transactions since the other day when I logged in.
Yes, thats the whole problem. The old wamu account is now dead in the water.
Eventually if you add Chase Bank again, it will no longer ask to reassociate Chase with Wamu and you will get a whole new account.
Your newly downloaded Chase Bank account transactions will duplicate the old wamu transactions causing all of your trends and goals to be "way whacked".
Thanks Quicken (or re: responding and fixing problems are you now called "Slowen")
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Thank you for finally replying. I apologize for the previous removed post, however it seemed i needed to do that to get someones attention.
That link will help. Its not a great solution, but if that is all we can do, it is what it is.
HOWEVER - so i delete the duplicate transaction, one by one from the old Wamu, what then happens to the old Wamu account? Do i just leave it there with a little yellow exclamation forever? Can it be marked as closed? I do not want to delete the history past 90 days.
Hi 1adam12,
You can mark your old WAMU account so that it doesn't appear in the trends (instructions on this are in the FAQ) but if you want to keep the history from that account, it will need to remain in your sidebar.
If you want to get rid of it entirely, while keeping the history, you may want to try downloading the account to an excel sheet and preserving it that way.
HTH--
Quicken Kathryn
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Why can't the two accounts just be merged? Our Solomon's choice is either losing our valuable (to me at least) transaction history and thereby rendering the Trends pane useless, or living with grossly incorrect totaling information in the left pane in perpetuity. Really? This is really frustrating and shakes my faith that Quicken was actually committed to the development of this product again.
But now i have another curveball. I HATE the new chase online, and have now decided to move to Wells Fargo. So i will have 2 useless accounts in perpetuity on the left!
I don't know why Wamu Online, even though it was Chase for months prior to this week, messed up so bad.
Quicken pulls in the "Present Balance" which according Chase is the previous nights balance minus pending transactions for today. NO CHASE, NO! That is the "Available Balance"!
All week my "Present Balance" and "Available Balance" have been the EXACT SAME AMOUNT when there are pending transactions in Chase.
So all week i have had my Quicken Upcoming Transactions counter what Chase said my balance was. It was FINE LAST WEEK! So say buh bye Chase.
Where did the clean and accurate Wamu Interface go? I called Chase and they said it was destroyed **OH NOES!** Their "Great Customer Service" had no resolution for my balance issues.
I too have grown to hate Chase for the same reasons you listed. I have been thinking of switching banks. How do you like Wells Fargo? Are the issues with the available and present balances the same or better than chase in reference to using Quicken Online? Was the switch worth it in regards to how they do their banking in general?
I really like using Quicken Online -- but this conversion between banks from WaMu to Chase makes me think twice. Is there really no way to "close" an account in Quicken Online? What happens if we decide to move to another bank or close a credit card and get a new one? From then on, our balance on the left will be wrong, with outstanding balances from our old accounts. Or, if we choose to have that balance correct by deleting a closed account, we have to choose to lose the trending of all of the transactions that happened in that account. To me, this is a statement from the developers at Quicken about how seriously they want to keep us here. We are interested in long-term tracking of our accounts as well as a quick glance at our overall balances. Can we not have both, even if we change financial institutions, credit cards, etc.? Please develop a feature for "closing an account" and setting a balance of $0.
Setting up the Chase acct was easy. But now I have my old WAMU acct with a ending balance of $999, and my new Chase with a current balance of $999.
What is missing here is the equivalent of a "transfer" of the balance at WaMu on the last day of its existence, to the new Chase acct.
Geeeeeeeesssssssshhhhhhhhhh! Who missed that???? And how do we users fix it, so that our daily balances are not off by the $999 amount of the WaMu balance??
