I have the same problem with the online quicken so I purchased the software thinking it would fix the problem but it is the same thing. It makes it much more difficult to catagorize everything. I'm think of either switching banks, which is a royal pain, or using my credit card for everything??? Did you ever figure a solution?

Thanks for reporting this. It's based on the data we're getting from citibank - we're going to see if we can change the way the data gets downloaded to try to improve it.

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shapple (Jul 6, 2008 6:08 pm)

I am having the same problem with my Sovereign Bank account--the payee detail just says "CHK CARD PUR"
Was Quicken able to fix the problem with Citibank accounts?

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dimecol (Jul 7, 2008 7:45 am)

Hello!





No, nothing was solved for me, so I actually cancelled my trial version of Quicken Online. It is a shame, but as for you, it had no use without payee details. Please let me know if you have better news.
Thanks,

Lucina

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COnarcpcl (Jul 16, 2008 4:43 pm)

We had the same problem due to using sovereign bank, which is unfortunate as we were looking forward to using the program

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sdbj (Aug 4, 2008 5:06 pm)

yes, am too really disappointed and have the same problem - no info from citibank current account payees. but the credit cards work info works fine.
would be good to know if this is going to be fixed, else will just give up on the service.

This is super important. I tried quicken online about 6 months or a year ago and quit because of this. And now I decided to try again to see if they fixed it, and there's no change.

Come on, Intuit! Citibank is a huge bank, I'm sure there are lots of people with this problem that are not posting here. Quicken Online seems great, and I want to use it, but it's just useless when every purchase appears as "DEBIT PURCHASE Aug" and I can't see what it was actually for.

I switched to Mint.com, which is free, and they display the full payee name for Citibank accounts.

Here is what I was told by Quicken:

We are having this problem because our banks store the complete Payee name in two different columns. One is the Payee field, the other is the Memo field. The information we want (the name of the payee) is in the 2nd column, the Memo Field. The first field just labels the type of transaction (ATM, Debit Card, etc...) Quicken only downloads the information from the first field.

I don't know how hard it would be for them to get info from the other column, but was told that for this software, the feature was "not available." I ditched Quicken a couple of months ago and am relatively satisfied with iBank. It's not an online system, but it works better on a Mac than Quicken.

I just posted a separate entry on this exact subject since I have a Citibank account and also don't get any payee details when using my ATM card.

It's very difficult to keep track of spending since there is no specific information to remind you of what exactly you paid for!

So, are there other banks whose merchant information is much better when using the ATM card option?

I would be willing to switch to one of those banks.

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coopertwist (Nov 3, 2009 2:44 pm)

The response I got from Citibank to solve this problem with the software I needed to enroll and pay for the quicken download service.