When I click on the printer icon (at the bottom left) when displaying expense details MEM v2.1.1.2 aborts with a message about an internal problem, and closes. I have no problem printing a full report (using the printer icon at the top right or File>Print), it's just the detail print.
Prior to Friday (3-31-06) I had the problem, Friday I didn't (printed 11 details), yesterday and today it's happening again. **Note: I did submit a trouble report and have recieved a case #.** It does it from the individual display and in the reports display.
The reason I'm asking is to try and find out if it's just me and my machine configuration or a MEM problem.
Edited to update:
I just tried the details print again and discovered that SOME details for SOME expenses will print ok, and some details for some expenses won't. (bang head emoticon) I can see no structural(?) difference.
I have tried printing from a number of Details screens with absolutely no problem. You probably included it in your support request to Customer Care ... but it would be helpful to know the exact error message you receive when there is a print problem.
I'm running Windows XP Home with Service Pack 2. I successfully printed to a Xerox Laserjet, an HP Deskjet, and to an Adobe compatible PDF printer driver. On my system, I can't duplicate the problem you describe. ?:|
1) all the time for the specific provider (no matter what service)?
2) all the time with the specific service (no matter what provider)?
3) all the time with the specific combo of this provider and this service?
Also, I couldn't read the service name in your screen shot. Are there any special characters (other than 0 to 9 and a to z) in the name? Do you have other services or providers that use any of those special chars?
I'm trying to figure out the pattern that results in you receiving the error.
db
THINK IT THRU! Have you explained your issue so that someone who knows nothing about you, or YOUR Quicken setup, can understand what your issue is? Are you using standard Quicken terminology, particularly with respect to FILES, ACCOUNTS and CATEGORIES?
First, leaving the provider constant, I tried changing the name to 'Nursing Fac<no period> Care', selecting 'blank' (from the list) and, selecting something that did print with other providers (from the list). Same error all three times.
Second, leaving the service name constant, I tried changing the provider to 'blank' and to one that does print. Same error both times. I also edited the provider (thinking it was too long) but got the same result.
It happens with just these six records everytime, from the reports screen or individualy from the person entry screen.
I think I may have to delete and re-enter the six records.
The problem seems really strange. This might be your next best move. I would delete the entries and delete the provider/service related information using the Lists menu item.
Let us know ... I'd like to see how this one works out. ;-)
I nailed the sucker! It was a blown list entry/pointer.
I bought MEM mid-February and have been working with it off-and-on since. I just started using it seriously in the past week or so.
In setting up the lists (provider, insurance, service, etc.) the pointer to the first entry of the insurance list got hosed for those six records.
I fixed it by editing the offending entry to nonsense, hiding it and created a new entry with the proper text. I then went back to those six records and selected the new entry. (Second thoughts: I could have just hidden the offending record and created a new one.)
When I went back and clicked on the printer icon I got the printer dialog. And all is right with the world.
For those who aren’t database savvy, the text you see in the displays (screen or paper), that you have selected from a list, isn’t really in the record. There is only a number that ’points’ to the entry number in that particular list. The number doesn’t care what the text is that it points to but it must be a valid list entry number. It is an efficient way to handle information that is in multiple records in that you only have to enter the data once. But it can cause problems.
AAHHH, you didn't tell us that you were anothere tech! :^O
db
THINK IT THRU! Have you explained your issue so that someone who knows nothing about you, or YOUR Quicken setup, can understand what your issue is? Are you using standard Quicken terminology, particularly with respect to FILES, ACCOUNTS and CATEGORIES?
Perspective is CRITICAL. Sorta by definition, the questions that get asked are ones that we haven't figured out ourselves.
That's why asking (and responding) to questions on fora such as this is important.
db
(a former MVS sys pgmr / analyst / mgr)
THINK IT THRU! Have you explained your issue so that someone who knows nothing about you, or YOUR Quicken setup, can understand what your issue is? Are you using standard Quicken terminology, particularly with respect to FILES, ACCOUNTS and CATEGORIES?
