This post is about:
Quicken Medical Expense Manager V2 2008
I'm trying to breathe here...after days of trying to get MEM to open on my new computer running Vista, I found this forum and was able to get QMEM to open again (thanks, QuickenKathryn). But when I went to restore my vigilantly backed up file from my thumb drive, I was shocked to get a message that this could not be done as I had version 2.1.2 and my back up was version 2.1.0--SO, I closed the program and headed back here. I wanted to make sure I had my question clear, but THIS time, my back up file was OVERWRITTEN--IT HAD TODAY'S DATE!!! And sure enough, when I opened QMEM this time, then opened the file on my thumb drive, hoping to get the same error to tell you all about, there was no error!!!! Just a blinking, empty, cruel, blank QMEM screen. I have 8 kids, several with a rare neuromuscular disease, and I've put in somewhere over 1,000 EOB's since buying this program.
Someone tell me it's all a cruel joke...I even had the file backed up under 2 names on the thumb drive, but QMEM doesn't see the other one. I'm so depressed, but still have a glimmer of hope. Anyone?
Kathleen
Backed up MEM file lost?! HELP! Nov 10, 2008 04:45 pm
This post is about: Quicken Medical Expense Manager V2 2008
I had the same problem. Phoned the company, and was told - tough luck, they weren't going to put out a Vista update. I had to buy the latest version and start all over. I was not able to roll the old information into the new program either.
Backed up MEM file lost?! HELP! Nov 24, 2008 01:39 pm
This post is about: Quicken Medical Expense Manager V2 2008
Hi there!
I am very sorry that it has taken me this long to read your issue in the forum and respond. I may be able to help with this issue if you will write to me in the Support Site (http://support.quickenmedical.com) Hector & I are very good at thinking outside the box and being successful at it.
Please contact me.
Meg A. Watt
Support Team Lead
Quicken Medical Expense Manager Support Team
I finally had this issue resolved a few months back when I was able to get on the phone with someone at tech support. They gave me a link to another version and that allowed me to restore to my files. It seems to be a problem when switching to VISTA. Thanks.
