When I try to check for Software Updates I get the error message "Failed to check for Software Updates". I did have a crash (power supply failure), bought a new computer (not too much more expensive than a Compaq power supply - but that's another story), and was only able to save the content of my C Drive (including QMEM) by turning it into an external drive on the new machine. Since I purchased QMEM on line, I had no disk to reinstall so I copied to my new machine. The program runs fine except for software updates. I'm assuming that problem is related to the crash etc. If so, how do I fix it? If not, how do I fix it?
An unrelated question. Is there a "best usage" for calendar year change? Should I just continue adding my 2006 data to my 2005 data or should I start a new 2006 file?
on the new machine. Since I purchased QMEM on line, I
had no disk to reinstall so I copied to my new
machine. The program runs fine except for software
updates. I'm assuming that problem is related to the
crash etc. If so, how do I fix it? If not, how do I
fix it?
The problem is more likely related to the program not being properly installed. You can re-download your file for up to three years from the date of purchase. Go back to the Quicken <or QuickenMedical> web site, log into your account, and click on "My Downloads". Re-download the program and properly install it.
Since you will be able to get version 2 for free, you really want to make every effort to have this version 1 running properly before v2 is released. ;-)
An unrelated question. Is there a "best usage" for
calendar year change? Should I just continue adding
my 2006 data to my 2005 data or should I start a new
2006 file?
Thanks
Larry Bauer
This question has already been asked. For my full answer, please search these forums <in the process, you may run across some other interesting tidbits>. For my short answer, just continue adding your new year's data.
Once again, Tony's got the good answers -- thank you Tony!
I'll just add, for Larry's benefit and anyone else who may need it, that you are more than welcome to contact Customer Care for help with problems like this. It's free, and you'll get a reply within 24 business hours. Here's where to find it:
